Policies

PAYMENT / ORDERING:
Order your merchandise in one of three ways:

• Log onto Dynatekracing .com, our highly secure web-site.
  
• Mail the order to Dynatek Racing, 7807 Addison Rd., Masury, OH 44438.
  
• Fax the order to (330) 448-6048. (*Note: Faxed orders will require payment before
  shipment will occur.)

Dynatekracing.com accepts VISA and Master Card.
We also accept checks and money orders.
Checks and money orders can be sent to Dynatek Racing, 7807 Addison Rd., Masury, OH 44438.
If paying with check or money order, your order will not be shipped until payment has been received and has cleared.

Most orders are shipped UPS ground from our Masury, OH warehouse. (We currently do not ship to Canada.) Orders to Alaska or Hawaii require 2nd Air UPS Service and may have additional limitations due to local restrictions. Estimated shipping days given over the phone or via UPS maps are from time of shipment, not time of order.

SHIPPING DAMAGE / SHIPPING PROBLEMS
Any damaged shipment must be reported immediately to our customer service department at 1-866-839-0177. (Claims 30 days after delivery can not be processed.)*

Dynatekracing.com will work with you to correct the problem. If the item has been shipped directly form the manufacturer, we will work as an intermediary between you and the manufacturer. Also, any problems with shipping be it damage or delivery failure, must be reported immediately in order to put a claim in with the shipping company.

This means upon arrival of the product or within several days of a failed delivery. If you are concerned about a delivery or possible damage please call our service department at 1-866-839-0177. The customer is responsible for tracking the package through the UPS code, checking on their order through their PopcornSupplies.com online account and calling customer service to alert us to a possible failed delivery. ( Claims after 30 days can not be processed.*)

RETURN / EXCHANGE POLICY:
Dynatekracing.com will grant full refunds (excluding shipping and handling) for products returned within 30 days after the purchase date. The product must be unopened and in perfect condition. You (the consumer) are responsible for return shipping and handling costs.

If the product has been opened and/or used, a 15-25% restocking fee will apply. The percentage charged is dependent upon the product and the condition. If an item is returned or exchanged, you (the consumer) are responsible for the return shipping and handling charges.

Once a product has been assembled or installed, absolutely no refunds or exchanges are permitted (if a product is defective, see "product defects").

Custom-designed orders cannot be returned.

WARRANTY / PPRODUCT DEFECTS:
Most of the items available on our web site are covered under a manufacturer's warranty. If you have questions regarding the warranty associated with any product, please check the product descriptions or call our customer service department at 1-866-839-0177 (see "warranty" for further details).

If you have questions about the warranty for any product purchased from Dynatekracing.com, please contact our customer service department at 1-800-774-0893. If any product sold by PopcornSupplies.com fails within the warranty period, you can contact the manufacturer directly. Dynatekracing.com will act as an intermediary between you and the manufacturer's warranty center if you would prefer.

Ultimately, the warranty is between you and the manufacturer. If the product fails after the warranty period is over, we'll direct you to the manufacturer for help.*

If there are any defects with the product you have ordered from Dynatekracing.com, please contact
us immediately. Claims after 30 days from purchase can not be processed unless they fall under the manufacturers warranty, in which case the manufacturer will need to be contacted. Dynatekracing.com will work with you to correct the problem, and/or we will work as an intermediary between you and the manufacturer

SECURITY AND PRIVACY:
When you shop on-line at Dynatekracing.com, you are shopping on a highly secure site. Dynatekracing.com is "anti-spam" and will not use unethical promotional methods. We use "SSL" servers for our e-commerce to ensure the most secure way to shop.*

Your credit card number is only sent via secure encrypted connections, and we do not store customer data where it can be accessed via the Internet. Also, your customer data is considered private and will not be sold or shared with any outside interests.*